{"id":1213,"date":"2026-10-20T02:43:23","date_gmt":"2026-10-20T00:43:23","guid":{"rendered":"https:\/\/senti-mentals.com\/?page_id=1213"},"modified":"2026-10-20T02:49:55","modified_gmt":"2026-10-20T00:49:55","slug":"returns-exchanges","status":"publish","type":"page","link":"https:\/\/senti-mentals.com\/en\/returns-exchanges\/","title":{"rendered":"Returns &#038; Exchanges"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"1213\" class=\"elementor elementor-1213\">\n\t\t\t\t<div class=\"elementor-element elementor-element-006aa03 e-con e-atomic-element e-flexbox-base e-default-div e-006aa03-0e9f279 \" data-id=\"006aa03\" data-element_type=\"e-flexbox\" data-e-type=\"e-flexbox\" data-interaction-id=\"006aa03\">\n    \t\t<div class=\"elementor-element elementor-element-f3c7af1 elementor-widget elementor-widget-html\" data-id=\"f3c7af1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<!-- ==========================================================\r\n     SENTIMENTAL'S \u2013 POLITYKA ZWROT\u00d3W + FORMULARZ ODST\u0104PIENIA \u2014 WERSJA EN\r\n     Wklej ca\u0142o\u015b\u0107 do widgetu \"HTML\" w Elementorze na stronie EN\r\n     \"Returns & Exchanges\" (po\u0142\u0105czonej ze stron\u0105 PL w boksie \"Wersja EN\").\r\n     Sekcja w Elementorze: g\u00f3rny padding 0 (odst\u0119p nad tytu\u0142em\r\n     daje kod - 44px, tyle samo co pod tytu\u0142em).\r\n     Formularz dzia\u0142a bez backendu: sk\u0142ada tre\u015b\u0107 o\u015bwiadczenia\r\n     i wysy\u0142a je programem pocztowym (mailto) albo drukuje\/zapisuje PDF.\r\n     T\u0142umaczenie wersji PL z 1 wrze\u015bnia 2026 r.\r\n     ========================================================== -->\r\n\r\n<div class=\"snt-ret\" lang=\"en\">\r\n\r\n  <header class=\"snt-ret__head\">\r\n\r\n    <h1 class=\"snt-ret__title\">Returns &amp; Exchanges<\/h1>\r\n\r\n    <div class=\"snt-ret__intro\">\r\n      <div class=\"snt-ret__introText\">\r\n        <p class=\"snt-ret__meta\">Effective from 1&nbsp;September 2026 &middot; Last updated: 1&nbsp;September 2026<\/p>\r\n        <p class=\"snt-ret__lead\">\r\n          You have <strong>14&nbsp;days<\/strong> to return jewellery purchased at <strong>senti-mentals.com<\/strong>,\r\n          without giving any reason. Below you will find our rules for returns,\r\n          exchanges and complaints and, at the end, a ready-to-use withdrawal form that you can\r\n          fill in and send in just a few moments.\r\n        <\/p>\r\n      <\/div>\r\n      <button type=\"button\" class=\"snt-ret__toggle-all\" data-state=\"closed\">Expand all sections<\/button>\r\n    <\/div>\r\n\r\n  <\/header>\r\n\r\n  <div class=\"snt-ret__list\">\r\n\r\n    <!-- 1 -->\r\n    <details class=\"snt-acc\">\r\n      <summary class=\"snt-acc__sum\"><span class=\"snt-acc__no\">01<\/span><span class=\"snt-acc__label\">Your right of withdrawal in brief<\/span><span class=\"snt-acc__icon\" aria-hidden=\"true\"><\/span><\/summary>\r\n      <div class=\"snt-acc__body\">\r\n        <p>If you are a Consumer or an Entrepreneur with consumer rights, you may withdraw\r\n        from a distance contract <strong>within 14&nbsp;days without giving any reason<\/strong>,\r\n        regardless of the payment method chosen.<\/p>\r\n        <ul>\r\n          <li>The period starts on the day you - or a person you have indicated, other than the courier - received the parcel.<\/li>\r\n          <li>If the order was delivered in several parcels, the period starts when the last one is received.<\/li>\r\n          <li>To meet the deadline, it is enough to <strong>send your statement<\/strong> before it expires - you can send the jewellery back later.<\/li>\r\n          <li>You do not have to justify your decision or explain the reason for the return.<\/li>\r\n        <\/ul>\r\n        <div class=\"snt-card\">\r\n          <p><strong>Example<\/strong><br>\r\n          You received the parcel on 5&nbsp;March. You can send your withdrawal statement no later than 19&nbsp;March.\r\n          You must ship the jewellery within 14&nbsp;days of sending the statement, i.e. no later than 2&nbsp;April.<\/p>\r\n        <\/div>\r\n        <p>Legal basis: Art.&nbsp;27 et seq. of the Polish Consumer Rights Act of 30&nbsp;May 2014.<\/p>\r\n      <\/div>\r\n    <\/details>\r\n\r\n    <!-- 2 -->\r\n    <details class=\"snt-acc\">\r\n      <summary class=\"snt-acc__sum\"><span class=\"snt-acc__no\">02<\/span><span class=\"snt-acc__label\">How to return your order, step by step<\/span><span class=\"snt-acc__icon\" aria-hidden=\"true\"><\/span><\/summary>\r\n      <div class=\"snt-acc__body\">\r\n\r\n        <div class=\"snt-steps\">\r\n          <div class=\"snt-step\">\r\n            <span class=\"snt-step__no\">1<\/span>\r\n            <div class=\"snt-step__txt\">\r\n              <p><strong>Fill in the withdrawal form<\/strong><\/p>\r\n              <p>Use the form at the bottom of this page or simply write a message to\r\n              <a href=\"mailto:kontakt@senti-mentals.com\">kontakt@senti-mentals.com<\/a>.\r\n              A clear statement that you are withdrawing from the contract is all it takes.<\/p>\r\n            <\/div>\r\n          <\/div>\r\n          <div class=\"snt-step\">\r\n            <span class=\"snt-step__no\">2<\/span>\r\n            <div class=\"snt-step__txt\">\r\n              <p><strong>Pack the jewellery<\/strong><\/p>\r\n              <p>Ideally in the original box or other packaging that protects it from damage.\r\n              Enclose a printout of your statement or the proof of purchase - this will speed up your return.<\/p>\r\n            <\/div>\r\n          <\/div>\r\n          <div class=\"snt-step\">\r\n            <span class=\"snt-step__no\">3<\/span>\r\n            <div class=\"snt-step__txt\">\r\n              <p><strong>Ship the parcel<\/strong><\/p>\r\n              <p>You have 14&nbsp;days from sending your statement. Keep the proof of shipment.\r\n              Send the parcel to:<\/p>\r\n              <div class=\"snt-addr\">\r\n                <p class=\"snt-addr__lab\">Returns address<\/p>\r\n                <p class=\"snt-addr__txt\">Sentimental\u2019s Ewelina Bocian-\u015awi\u0105tek<br>\r\n                ul.&nbsp;Budy 16s\/32<br>\r\n                91-610&nbsp;\u0141\u00f3d\u017a, Poland<br>\r\n                Tax ID (NIP): 7262515306, REGON: 101770375<\/p>\r\n                <button type=\"button\" class=\"snt-btn snt-btn--ghost snt-addr__copy\">Copy address<\/button>\r\n              <\/div>\r\n            <\/div>\r\n          <\/div>\r\n          <div class=\"snt-step\">\r\n            <span class=\"snt-step__no\">4<\/span>\r\n            <div class=\"snt-step__txt\">\r\n              <p><strong>Receive your refund<\/strong><\/p>\r\n              <p>We refund you within 14&nbsp;days of receiving your statement, using the same method you\r\n              paid with - via PayU or Przelewy24 or, if you paid with a gift card,\r\n              to the balance of that card. Unless we agree otherwise.<\/p>\r\n            <\/div>\r\n          <\/div>\r\n        <\/div>\r\n\r\n        <p class=\"snt-note\">You do not have to use our form - it is convenient, but optional.\r\n        Any clear declaration of your intention is valid.<\/p>\r\n      <\/div>\r\n    <\/details>\r\n\r\n    <!-- 3 -->\r\n    <details class=\"snt-acc\">\r\n      <summary class=\"snt-acc__sum\"><span class=\"snt-acc__no\">03<\/span><span class=\"snt-acc__label\">Return costs and refunds<\/span><span class=\"snt-acc__icon\" aria-hidden=\"true\"><\/span><\/summary>\r\n      <div class=\"snt-acc__body\">\r\n        <p>After withdrawal from the contract, costs are settled as follows:<\/p>\r\n\r\n        <div class=\"snt-table\">\r\n          <div class=\"snt-row snt-row--head\"><span>Item<\/span><span>Who bears the cost<\/span><span>Notes<\/span><\/div>\r\n          <div class=\"snt-row\"><span data-l=\"Item\">Price of the jewellery<\/span><span data-l=\"Cost\">Refunded in full<\/span><span data-l=\"Notes\">No deductions<\/span><\/div>\r\n          <div class=\"snt-row\"><span data-l=\"Item\">Cost of delivery to you<\/span><span data-l=\"Cost\">Refunded<\/span><span data-l=\"Notes\">Up to the cost of the cheapest standard option available in the Store<\/span><\/div>\r\n          <div class=\"snt-row\"><span data-l=\"Item\">Extra charge for a more expensive delivery method<\/span><span data-l=\"Cost\">Not refunded<\/span><span data-l=\"Notes\">The difference above the cheapest option<\/span><\/div>\r\n          <div class=\"snt-row\"><span data-l=\"Item\">Sending the jewellery back to us<\/span><span data-l=\"Cost\">Borne by the Consumer<\/span><span data-l=\"Notes\">You choose the carrier and shipping method<\/span><\/div>\r\n        <\/div>\r\n\r\n        <ul>\r\n          <li>The refund is made <strong>within 14&nbsp;days<\/strong> of receiving the withdrawal statement.<\/li>\r\n          <li>We may withhold the refund until we have received the jewellery back or proof that it has been sent - whichever occurs first.<\/li>\r\n          <li>We refund the money using the same payment method, via the same operator (PayU or Przelewy24), unless you expressly agree to another solution - and this involves no costs for you.<\/li>\r\n          <li>If the order was paid for with a gift card, the amount is returned to the balance of that card. If the card has already expired, we issue a new card with a new code for the refunded amount, valid for 2&nbsp;months from the date of issue.<\/li>\r\n          <li>For mixed payments (part gift card, part another method), each part is refunded in the same way in which it was paid.<\/li>\r\n          <li>If you return only part of an order, we refund the delivery cost only if you are sending back the entire order.<\/li>\r\n        <\/ul>\r\n\r\n        <p class=\"snt-note\">We do not accept cash-on-delivery parcels or parcels sent to a parcel locker\r\n        without prior arrangement.<\/p>\r\n      <\/div>\r\n    <\/details>\r\n\r\n    <!-- 4 -->\r\n    <details class=\"snt-acc\">\r\n      <summary class=\"snt-acc__sum\"><span class=\"snt-acc__no\">04<\/span><span class=\"snt-acc__label\">Condition of returned jewellery<\/span><span class=\"snt-acc__icon\" aria-hidden=\"true\"><\/span><\/summary>\r\n      <div class=\"snt-acc__body\">\r\n        <p>You have the right to examine the jewellery just as you would in a physical shop - look at it,\r\n        try it on, check the size and finish.<\/p>\r\n        <p>You are, however, liable for any <strong>reduction in the value<\/strong> of the Product resulting\r\n        from handling it beyond what is necessary to establish its\r\n        nature, characteristics and functioning (Art.&nbsp;34(4) of the Polish Consumer Rights Act).<\/p>\r\n        <ul>\r\n          <li><strong>Does not affect your refund:<\/strong> trying it on, opening the box, removing the maker&rsquo;s tag in a way that does not damage the piece.<\/li>\r\n          <li><strong>May reduce the refund amount:<\/strong> scratches, deformation, traces of cosmetics or perfume, a broken clasp, wearing the jewellery day to day, damaged stones.<\/li>\r\n        <\/ul>\r\n        <p>If we find a reduction in value, we will inform you of it, with a justification\r\n        and the amount to be deducted, before making the refund.<\/p>\r\n        <p class=\"snt-note\">For hygiene reasons, please take particular care when trying on\r\n        earrings - try them in front of a mirror without fully putting them on.<\/p>\r\n      <\/div>\r\n    <\/details>\r\n\r\n    <!-- 5 -->\r\n    <details class=\"snt-acc\">\r\n      <summary class=\"snt-acc__sum\"><span class=\"snt-acc__no\">05<\/span><span class=\"snt-acc__label\">When returns are not possible<\/span><span class=\"snt-acc__icon\" aria-hidden=\"true\"><\/span><\/summary>\r\n      <div class=\"snt-acc__body\">\r\n        <p>The right of withdrawal is subject to several exceptions set out in Art.&nbsp;38 of the Polish\r\n        Consumer Rights Act. In our Store, this applies above all to:<\/p>\r\n        <ul>\r\n          <li><strong>jewellery made to individual order<\/strong> - designed to your specifications or adjusted to a size outside the standard size range;<\/li>\r\n          <li><strong>personalised jewellery<\/strong> - with an engraving, initials, a date or another element added at your request;<\/li>\r\n          <li>products supplied in sealed packaging that cannot be returned once opened for health protection or hygiene reasons - if the packaging has been opened.<\/li>\r\n        <\/ul>\r\n        <p>Such a Product cannot be resold to another person, which is why the law excludes the right\r\n        of withdrawal in this case. Information about the exclusion is shown on the product page and in the order\r\n        summary, before the order is placed.<\/p>\r\n        <div class=\"snt-card\">\r\n          <p><strong>Gift cards<\/strong><br>\r\n          You can return a gift card (physical or digital) within 14&nbsp;days of purchase, provided\r\n          it has not yet been used - even partially. The card cannot be exchanged for cash,\r\n          and funds not used within the validity period expire. See section&nbsp;09\r\n          of our <a href=\"\/en\/regulamin\/\">Terms of Service<\/a> for details.<\/p>\r\n        <\/div>\r\n        <div class=\"snt-card\">\r\n          <p><strong>Important<\/strong><br>\r\n          An exclusion of the right of withdrawal does not take away your right to file a complaint. If personalised\r\n          jewellery turns out to be faulty or not as ordered, you can file a complaint under the\r\n          general rules.<\/p>\r\n        <\/div>\r\n      <\/div>\r\n    <\/details>\r\n\r\n    <!-- 6 -->\r\n    <details class=\"snt-acc\">\r\n      <summary class=\"snt-acc__sum\"><span class=\"snt-acc__no\">06<\/span><span class=\"snt-acc__label\">Exchanging for another size or model<\/span><span class=\"snt-acc__icon\" aria-hidden=\"true\"><\/span><\/summary>\r\n      <div class=\"snt-acc__body\">\r\n        <p>Formally, an exchange means withdrawing from the first contract and placing a new order.\r\n        To keep things simple, we handle it as a single request.<\/p>\r\n        <ul>\r\n          <li>Write to <a href=\"mailto:kontakt@senti-mentals.com\">kontakt@senti-mentals.com<\/a>, stating your order number and the model or size you would like to exchange the jewellery for.<\/li>\r\n          <li>We will confirm availability - once confirmed, send the jewellery back to: <strong>Sentimental\u2019s Ewelina Bocian-\u015awi\u0105tek, ul.&nbsp;Budy 16s\/32, 91-610&nbsp;\u0141\u00f3d\u017a, Poland<\/strong>.<\/li>\r\n          <li>You cover the cost of sending the jewellery back to us; we cover the shipping of the new piece.<\/li>\r\n          <li>If there is a price difference, we will settle the extra payment or refund the surplus.<\/li>\r\n          <li>If the new model is available immediately, we ship it within 3&nbsp;business days of receiving your return parcel. If it needs to be made, the jewellery processing time applies - up to 4&nbsp;weeks.<\/li>\r\n        <\/ul>\r\n        <p class=\"snt-note\">Exchanges are a voluntary service offered by the Seller - they do not limit your statutory\r\n        right to withdraw from the contract within 14&nbsp;days.<\/p>\r\n      <\/div>\r\n    <\/details>\r\n\r\n    <!-- 7 -->\r\n    <details class=\"snt-acc\">\r\n      <summary class=\"snt-acc__sum\"><span class=\"snt-acc__no\">07<\/span><span class=\"snt-acc__label\">Complaints about faulty jewellery<\/span><span class=\"snt-acc__icon\" aria-hidden=\"true\"><\/span><\/summary>\r\n      <div class=\"snt-acc__body\">\r\n        <p>A return is not the same as a complaint. You file a complaint when the jewellery does not conform\r\n        to the contract - it is damaged, faulty or different from what you ordered.<\/p>\r\n        <ul>\r\n          <li>We are liable for any lack of conformity that becomes apparent within <strong>2&nbsp;years<\/strong> of delivery of the Product.<\/li>\r\n          <li>First, you can request <strong>repair<\/strong> or <strong>replacement<\/strong>.<\/li>\r\n          <li>If repair or replacement is impossible or would involve disproportionate costs, you can request a <strong>price reduction<\/strong> or withdraw from the contract.<\/li>\r\n          <li>We consider complaints within <strong>14&nbsp;days<\/strong>; if we do not reply within this period, the complaint is deemed accepted.<\/li>\r\n          <li>We cover the cost of delivering the jewellery under complaint to us.<\/li>\r\n        <\/ul>\r\n        <p>Send your complaint to <a href=\"mailto:kontakt@senti-mentals.com\">kontakt@senti-mentals.com<\/a>,\r\n        including the order number, a description of the fault, the date it was discovered and photos.\r\n        Send the jewellery under complaint to: <strong>Sentimental\u2019s Ewelina Bocian-\u015awi\u0105tek,\r\n        ul.&nbsp;Budy 16s\/32, 91-610&nbsp;\u0141\u00f3d\u017a, Poland<\/strong>.<\/p>\r\n        <p>Complaints do not cover mechanical damage caused by the user, natural wear and tear\r\n        or the effects of contact between the jewellery and cosmetics, perfumes, chlorinated or salt water.\r\n        See our care guidelines for details.<\/p>\r\n      <\/div>\r\n    <\/details>\r\n\r\n    <!-- 8 -->\r\n    <details class=\"snt-acc\">\r\n      <summary class=\"snt-acc__sum\"><span class=\"snt-acc__no\">08<\/span><span class=\"snt-acc__label\">Damaged parcel<\/span><span class=\"snt-acc__icon\" aria-hidden=\"true\"><\/span><\/summary>\r\n      <div class=\"snt-acc__body\">\r\n        <p>If your parcel arrived crushed, torn or showing signs of having been opened:<\/p>\r\n        <ul>\r\n          <li>if possible, check the contents in the presence of the courier and draw up a damage report;<\/li>\r\n          <li>when collecting from a Parcel Locker, take photos and report the damage to InPost;<\/li>\r\n          <li>take photos of the packaging and the contents before fully unpacking;<\/li>\r\n          <li>write to us, ideally within 7&nbsp;days of receipt, enclosing the documentation.<\/li>\r\n        <\/ul>\r\n        <p>The lack of a damage report or the expiry of these 7&nbsp;days does not take away your right to file a complaint - a quick\r\n        report simply makes it easier to pursue claims against the carrier. Until the parcel is handed over\r\n        to you, the risk of damage lies with the Seller.<\/p>\r\n      <\/div>\r\n    <\/details>\r\n\r\n    <!-- 9 -->\r\n    <details class=\"snt-acc\">\r\n      <summary class=\"snt-acc__sum\"><span class=\"snt-acc__no\">09<\/span><span class=\"snt-acc__label\">Out-of-court dispute resolution<\/span><span class=\"snt-acc__icon\" aria-hidden=\"true\"><\/span><\/summary>\r\n      <div class=\"snt-acc__body\">\r\n        <p>If you disagree with our decision, you can use out-of-court methods of handling\r\n        complaints and pursuing claims:<\/p>\r\n        <ul>\r\n          <li>a permanent consumer arbitration court at the Provincial Inspectorate of the Trade Inspection;<\/li>\r\n          <li>mediation proceedings before the Provincial Inspector of the Trade Inspection;<\/li>\r\n          <li>help from a district or municipal consumer ombudsman or a non-governmental organisation working for consumers.<\/li>\r\n        <\/ul>\r\n        <p>More information: <a href=\"https:\/\/uokik.gov.pl\" target=\"_blank\" rel=\"noopener\">uokik.gov.pl<\/a>.<\/p>\r\n        <p>If you live in another EU Member State, you can also contact the European Consumer Centre\r\n        in your country, which offers free help with cross-border disputes:\r\n        <a href=\"https:\/\/commission.europa.eu\/live-work-travel-eu\/consumer-rights-and-complaints\/resolve-your-consumer-complaint\/european-consumer-centres-network-ecc-net_en\" target=\"_blank\" rel=\"noopener\">ECC-Net<\/a>.<\/p>\r\n        <p class=\"snt-note\">Using these procedures is voluntary for both parties.<\/p>\r\n      <\/div>\r\n    <\/details>\r\n\r\n  <\/div>\r\n\r\n  <!-- ====================== FORMULARZ ====================== -->\r\n  <section class=\"snt-form\" id=\"withdrawal-form\">\r\n\r\n    <h2 class=\"snt-form__title\">Withdrawal form<\/h2>\r\n    <p class=\"snt-form__intro\">\r\n      Fill in the fields below and we will prepare a ready-made statement. You can send it by e-mail\r\n      or save it as a PDF and enclose it with your parcel. The form follows the model withdrawal form\r\n      in Annex&nbsp;I(B) to Directive 2011\/83\/EU (Annex&nbsp;2 to the Polish Consumer Rights Act).\r\n    <\/p>\r\n\r\n    <div class=\"snt-form__grid\">\r\n\r\n      <label class=\"snt-field\">\r\n        <span class=\"snt-field__lab\">Full name <em>*<\/em><\/span>\r\n        <input type=\"text\" id=\"sf-name\" autocomplete=\"name\" placeholder=\"Anna Smith\">\r\n      <\/label>\r\n\r\n      <label class=\"snt-field\">\r\n        <span class=\"snt-field__lab\">E-mail address <em>*<\/em><\/span>\r\n        <input type=\"email\" id=\"sf-email\" autocomplete=\"email\" placeholder=\"anna@example.com\">\r\n      <\/label>\r\n\r\n      <label class=\"snt-field snt-field--full\">\r\n        <span class=\"snt-field__lab\">Address (street, postcode, city, country) <em>*<\/em><\/span>\r\n        <input type=\"text\" id=\"sf-address\" autocomplete=\"street-address\" placeholder=\"12 Example Street, 10115 Berlin, Germany\">\r\n      <\/label>\r\n\r\n      <label class=\"snt-field\">\r\n        <span class=\"snt-field__lab\">Order number <em>*<\/em><\/span>\r\n        <input type=\"text\" id=\"sf-order\" placeholder=\"e.g. 1042\">\r\n      <\/label>\r\n\r\n      <label class=\"snt-field\">\r\n        <span class=\"snt-field__lab\">Date the parcel was received <em>*<\/em><\/span>\r\n        <input type=\"date\" id=\"sf-received\">\r\n      <\/label>\r\n\r\n      <label class=\"snt-field snt-field--full\">\r\n        <span class=\"snt-field__lab\">Products being returned <em>*<\/em><\/span>\r\n        <textarea id=\"sf-items\" rows=\"3\" placeholder=\"e.g. The Paw Brooch, gold plated - 1 pc.&#10;The Bear Hug Ring, silver plated, size M - 1 pc.\"><\/textarea>\r\n      <\/label>\r\n\r\n      <fieldset class=\"snt-field snt-field--full snt-field--radio\">\r\n        <span class=\"snt-field__lab\">Scope of withdrawal<\/span>\r\n        <label class=\"snt-radio\"><input type=\"radio\" name=\"sf-scope\" value=\"the entire order\" checked><span>Entire order<\/span><\/label>\r\n        <label class=\"snt-radio\"><input type=\"radio\" name=\"sf-scope\" value=\"part of the order\"><span>Part of the order<\/span><\/label>\r\n      <\/fieldset>\r\n\r\n      <label class=\"snt-field snt-field--full\">\r\n        <span class=\"snt-field__lab\">Refund method<\/span>\r\n        <select id=\"sf-refund\">\r\n          <option value=\"using the same payment method that was used for the purchase\">Same payment method as used for the purchase<\/option>\r\n          <option value=\"by bank transfer to the account provided below\">Bank transfer to the account provided<\/option>\r\n        <\/select>\r\n      <\/label>\r\n\r\n      <label class=\"snt-field snt-field--full\" id=\"sf-iban-wrap\" hidden>\r\n        <span class=\"snt-field__lab\">Bank account number (IBAN, plus BIC\/SWIFT for banks outside the EU)<\/span>\r\n        <input type=\"text\" id=\"sf-iban\" placeholder=\"e.g. DE89 3704 0044 0532 0130 00\">\r\n      <\/label>\r\n\r\n      <label class=\"snt-field snt-field--full\">\r\n        <span class=\"snt-field__lab\">Reason for return <span class=\"snt-opt\">(optional)<\/span><\/span>\r\n        <select id=\"sf-reason\">\r\n          <option value=\"\">I prefer not to say<\/option>\r\n          <option value=\"Wrong size\">Wrong size<\/option>\r\n          <option value=\"Looks different from the photos\">Looks different from the photos<\/option>\r\n          <option value=\"Changed my mind\">Changed my mind<\/option>\r\n          <option value=\"Product damaged or faulty\">Product damaged or faulty<\/option>\r\n          <option value=\"Other reason\">Other reason<\/option>\r\n        <\/select>\r\n      <\/label>\r\n\r\n      <label class=\"snt-field snt-field--full\">\r\n        <span class=\"snt-field__lab\">Additional notes <span class=\"snt-opt\">(optional)<\/span><\/span>\r\n        <textarea id=\"sf-notes\" rows=\"2\" placeholder=\"e.g. please contact me about exchanging for a larger size\"><\/textarea>\r\n      <\/label>\r\n\r\n      <label class=\"snt-check snt-field--full\">\r\n        <input type=\"checkbox\" id=\"sf-consent\">\r\n        <span>I confirm that the details provided are true and I acknowledge that they will be processed\r\n        in order to handle the return, in accordance with the <a href=\"\/en\/polityka-prywatnosci\/\">Privacy Policy<\/a>. <em>*<\/em><\/span>\r\n      <\/label>\r\n\r\n    <\/div>\r\n\r\n    <p class=\"snt-form__err\" id=\"sf-error\" role=\"alert\" hidden><\/p>\r\n\r\n    <div class=\"snt-form__actions\">\r\n      <button type=\"button\" class=\"snt-btn snt-btn--main\" id=\"sf-send\">Send by e-mail<\/button>\r\n      <button type=\"button\" class=\"snt-btn\" id=\"sf-print\">Download \/ print<\/button>\r\n      <button type=\"button\" class=\"snt-btn snt-btn--ghost\" id=\"sf-copy\">Copy text<\/button>\r\n    <\/div>\r\n\r\n    <p class=\"snt-form__hint\">\r\n      The &ldquo;Send by e-mail&rdquo; button will open your e-mail app with a ready-made message - all you need to do\r\n      is send it. If nothing opens, use the &ldquo;Copy text&rdquo; button and paste the text\r\n      into a message to\r\n      <a href=\"mailto:kontakt@senti-mentals.com\">kontakt@senti-mentals.com<\/a>.\r\n    <\/p>\r\n\r\n    <div class=\"snt-addr snt-addr--form\">\r\n      <p class=\"snt-addr__lab\">Send the jewellery back to<\/p>\r\n      <p class=\"snt-addr__txt\">Sentimental\u2019s Ewelina Bocian-\u015awi\u0105tek<br>\r\n      ul.&nbsp;Budy 16s\/32<br>\r\n      91-610&nbsp;\u0141\u00f3d\u017a, Poland<br>\r\n      Tax ID (NIP): 7262515306, REGON: 101770375<\/p>\r\n      <button type=\"button\" class=\"snt-btn snt-btn--ghost snt-addr__copy\">Copy address<\/button>\r\n    <\/div>\r\n\r\n    <details class=\"snt-preview\">\r\n      <summary>Preview of your statement<\/summary>\r\n      <pre id=\"sf-preview\" class=\"snt-preview__box\"><\/pre>\r\n    <\/details>\r\n\r\n  <\/section>\r\n\r\n  <footer class=\"snt-ret__foot\">\r\n    <p>Have a question about your return? Write to us -\r\n      <a href=\"mailto:kontakt@senti-mentals.com\">kontakt@senti-mentals.com<\/a>\r\n      or call: <a href=\"tel:+48608038273\">+48&nbsp;608&nbsp;038&nbsp;273<\/a>\r\n    <\/p>\r\n  <\/footer>\r\n<\/div>\r\n\r\n<style>\r\n.snt-ret{\r\n  --snt-gold:#c5a585;\r\n  --snt-gold-soft:#e6d8c8;\r\n  --snt-pink:#c08097;\r\n  --snt-ink:#3f3a36;\r\n  --snt-muted:#7d746c;\r\n  --snt-line:#e9e2d9;\r\n  --snt-bg:#fdfbf8;\r\n  --snt-btnLine:#9C7C62;   \/* przycisk \"Expand all sections\" *\/\r\n  --snt-radius:6px;\r\n  --snt-serif:'Cinzel',Georgia,'Times New Roman',serif;\r\n  --snt-sans:inherit;\r\n\r\n  \/* tytu\u0142 - jak nag\u0142\u00f3wki na pozosta\u0142ych stronach *\/\r\n  --snt-head-ink:#4D3117;\r\n  --snt-fs-head:1.4vw;\r\n  --snt-track:.05em;\r\n\r\n  max-width:900px;\r\n  margin:0 auto;\r\n  color:var(--snt-ink);\r\n  font-family:var(--snt-sans);\r\n  font-size:clamp(15px,1.05vw + 12px,16.5px);\r\n  line-height:1.75;\r\n  -webkit-font-smoothing:antialiased;\r\n}\r\n\r\n\/* ---------- nag\u0142\u00f3wek ---------- *\/\r\n.snt-ret .snt-ret__head{ padding:44px 0 clamp(44px,6vw,90px); 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font-weight:600; }\r\n\r\n.snt-ret .snt-ret__toggle-all{\r\n  appearance:none; cursor:pointer;\r\n  justify-self:end;\r\n  margin:0 0 2px 0;\r\n  background:transparent;\r\n  border:1px solid var(--snt-btnLine);\r\n  color:var(--snt-btnLine);\r\n  font-family:var(--snt-serif);\r\n  font-size:.72em; letter-spacing:.18em; text-transform:uppercase;\r\n  line-height:1.2;\r\n  white-space:nowrap;\r\n  padding:11px 26px; border-radius:var(--snt-radius);\r\n  transition:background .25s ease,color .25s ease;\r\n}\r\n.snt-ret .snt-ret__toggle-all:hover{ background:var(--snt-btnLine); color:#fff; }\r\n.snt-ret .snt-ret__toggle-all:focus-visible{ outline:2px solid var(--snt-pink); outline-offset:3px; }\r\n\r\n\/* ---------- akordeon ---------- *\/\r\n.snt-ret .snt-ret__list{ border-top:1px solid var(--snt-line); }\r\n.snt-ret .snt-acc{ border-bottom:1px solid var(--snt-line); }\r\n\r\n.snt-ret .snt-acc__sum{\r\n  display:flex; align-items:center; gap:16px;\r\n  cursor:pointer; list-style:none;\r\n  padding:20px 4px; margin:0;\r\n  transition:color .22s ease;\r\n}\r\n.snt-ret .snt-acc__sum::-webkit-details-marker{ display:none; }\r\n.snt-ret .snt-acc__sum:hover{ color:var(--snt-gold); }\r\n.snt-ret .snt-acc__sum:focus-visible{ outline:2px solid var(--snt-pink); outline-offset:2px; }\r\n\r\n.snt-ret .snt-acc__no{\r\n  font-family:var(--snt-serif);\r\n  font-size:.78em; color:var(--snt-gold);\r\n  letter-spacing:.06em; min-width:26px;\r\n}\r\n.snt-ret .snt-acc__label{\r\n  flex:1;\r\n  font-family:var(--snt-serif);\r\n  font-size:clamp(15px,1.1vw + 11px,18px);\r\n  letter-spacing:.03em; line-height:1.4;\r\n}\r\n.snt-ret .snt-acc__icon{\r\n  position:relative; width:13px; height:13px; flex:0 0 13px;\r\n}\r\n.snt-ret .snt-acc__icon::before,\r\n.snt-ret .snt-acc__icon::after{\r\n  content:\"\"; position:absolute; background:var(--snt-gold);\r\n  transition:transform .3s ease,opacity .3s ease;\r\n}\r\n.snt-ret .snt-acc__icon::before{ top:6px; left:0; width:13px; height:1px; }\r\n.snt-ret .snt-acc__icon::after{ left:6px; top:0; width:1px; height:13px; }\r\n.snt-ret .snt-acc[open] .snt-acc__icon::after{ transform:rotate(90deg); opacity:0; }\r\n.snt-ret .snt-acc[open] .snt-acc__label{ color:var(--snt-gold); }\r\n\r\n.snt-ret .snt-acc__body{\r\n  padding:2px 4px 28px 42px;\r\n  animation:sntFadeRet .32s ease;\r\n}\r\n@keyframes sntFadeRet{ from{opacity:0; transform:translateY(-5px);} to{opacity:1; transform:none;} }\r\n\r\n.snt-ret .snt-acc__body p{ margin:0 0 14px; }\r\n.snt-ret .snt-acc__body p:last-child{ margin-bottom:0; }\r\n.snt-ret .snt-acc__body ul{ margin:0 0 16px; padding:0; list-style:none; }\r\n.snt-ret .snt-acc__body ul li{\r\n  position:relative; padding-left:20px; margin:0 0 9px;\r\n}\r\n.snt-ret .snt-acc__body ul li::before{\r\n  content:\"\"; position:absolute; left:2px; top:.72em;\r\n  width:5px; height:5px; border-radius:50%;\r\n  background:var(--snt-pink);\r\n}\r\n.snt-ret .snt-acc__body a{\r\n  color:var(--snt-pink); text-decoration:none;\r\n  border-bottom:1px solid rgba(192,128,151,.4);\r\n  transition:border-color .2s ease;\r\n}\r\n.snt-ret .snt-acc__body a:hover{ border-bottom-color:var(--snt-pink); }\r\n.snt-ret .snt-acc__body strong{ font-weight:600; color:var(--snt-ink); }\r\n.snt-ret .snt-acc__body em{ font-style:italic; }\r\n\r\n\/* ---------- karta \/ notka ---------- *\/\r\n.snt-ret .snt-card{\r\n  background:var(--snt-bg);\r\n  border-left:2px solid var(--snt-gold);\r\n  border-radius:0 var(--snt-radius) var(--snt-radius) 0;\r\n  padding:18px 22px; margin:0 0 16px;\r\n}\r\n.snt-ret .snt-card p{ margin:0 0 10px; }\r\n.snt-ret .snt-card p:last-child{ margin-bottom:0; }\r\n\r\n.snt-ret .snt-note{\r\n  font-size:.88em; color:var(--snt-muted); font-style:italic;\r\n}\r\n\r\n\/* ---------- adres zwrot\u00f3w ---------- *\/\r\n.snt-ret .snt-addr{\r\n  background:var(--snt-bg);\r\n  border:1px solid var(--snt-line);\r\n  border-left:2px solid var(--snt-gold);\r\n  border-radius:0 var(--snt-radius) var(--snt-radius) 0;\r\n  padding:16px 20px; margin:10px 0 0;\r\n}\r\n.snt-ret .snt-addr--form{ background:#fff; margin:22px 0 0; }\r\n.snt-ret .snt-addr .snt-addr__lab{\r\n  font-family:var(--snt-serif);\r\n  font-size:.72em; 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border-top:1px solid var(--snt-line); }\r\n.snt-ret .snt-row{\r\n  display:grid; grid-template-columns:1.2fr 1.1fr 1.3fr;\r\n  gap:16px; padding:13px 0;\r\n  border-bottom:1px solid var(--snt-line);\r\n  font-size:.92em;\r\n}\r\n.snt-ret .snt-row--head{\r\n  font-family:var(--snt-serif);\r\n  font-size:.72em; letter-spacing:.16em; text-transform:uppercase;\r\n  color:var(--snt-gold); padding:10px 0;\r\n}\r\n\r\n\/* ---------- formularz ---------- *\/\r\n.snt-ret .snt-form{\r\n  margin:clamp(34px,5vw,52px) 0 0;\r\n  padding:clamp(26px,4vw,40px);\r\n  background:var(--snt-bg);\r\n  border:1px solid var(--snt-line);\r\n  border-radius:var(--snt-radius);\r\n}\r\n.snt-ret .snt-form__title{\r\n  font-family:var(--snt-serif); font-weight:400;\r\n  letter-spacing:.06em; font-size:clamp(18px,1.6vw,22px);\r\n  margin:0 0 10px; color:var(--snt-ink);\r\n}\r\n.snt-ret .snt-form__intro{ color:var(--snt-muted); margin:0 0 26px; font-size:.95em; }\r\n\r\n.snt-ret .snt-form__grid{\r\n  display:grid; grid-template-columns:1fr 1fr; 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' + val(F.order);\r\n    var href = 'mailto:' + SHOP_MAIL +\r\n               '?subject=' + encodeURIComponent(subj) +\r\n               '&body='    + encodeURIComponent(build());\r\n    window.location.href = href;\r\n  });\r\n\r\n  \/* drukuj \/ zapisz PDF *\/\r\n  wrap.querySelector('#sf-print').addEventListener('click', function(){\r\n    if(!validate()) return;\r\n    var esc = build()\r\n      .replace(\/&\/g,'&amp;').replace(\/<\/g,'&lt;').replace(\/>\/g,'&gt;');\r\n    var order = val(F.order).replace(\/&\/g,'&amp;').replace(\/<\/g,'&lt;').replace(\/>\/g,'&gt;');\r\n    var w = window.open('', '_blank');\r\n    if(!w){\r\n      F.error.hidden = false;\r\n      F.error.textContent = 'Your browser blocked the new window. Allow pop-ups or use the \\u201cCopy text\\u201d button.';\r\n      return;\r\n    }\r\n    w.document.write(\r\n      '<!doctype html><html lang=\"en\"><head><meta charset=\"utf-8\">' +\r\n      '<title>Withdrawal from contract - order ' + order + '<\/title>' +\r\n      '<style>body{font-family:Georgia,serif;color:#3f3a36;max-width:720px;margin:40px auto;padding:0 24px;line-height:1.75;}' +\r\n      'pre{white-space:pre-wrap;word-break:break-word;font-family:inherit;font-size:15px;margin:0;}<\/style>' +\r\n      '<\/head><body><pre>' + esc + '<\/pre><\/body><\/html>'\r\n    );\r\n    w.document.close();\r\n    w.focus();\r\n    setTimeout(function(){ w.print(); }, 350);\r\n  });\r\n\r\n  \/* kopiuj tre\u015b\u0107 o\u015bwiadczenia *\/\r\n  var copyBtn = wrap.querySelector('#sf-copy');\r\n  copyBtn.addEventListener('click', function(){ copyText(build(), copyBtn); });\r\n})();\r\n<\/script>\t\t\t\t<\/div>\n\t\t\n<\/div>\n\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Returns &amp; 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